Frontgate Outdoor Furniture

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Frontgate Outdoor Furniture

If I could give zero stars for this review, I would. Frontgate presents itself to customers as a high-end retailer. However, they outsource the delivery of their products to unreliable trucking companies with very low customer ratings such as CEVA Logistics and JB Hunt. I had to cancel my entire order because I was not been able to schedule the delivery of my Frontgate order with CEVA Logistics. Few days after I called to Frontgate and cancelled my order, CEVA delivered my order at the random time and unfortunately our nanny without knowing the situation accepted the already cancelled order. Frontgate “kindly” arranged for another incompetent trucking company (JB Hunt) to pick up the merchandise that CEVA erroneously delivered to my home. It is already the second week I am eating for JD Hunt to call to me to schedule the pick up while Frontgate customer service representatives keep saying that I should keep waiting! Meanwhile, Frontgate charged my credit card and will not refund my money back until they receive their items back. I will never order anything from this company again and advise you to spend your money and time elsewhere. The scheduling the delivery with CEVA was impossible. CEVA computer system generates the phone call and gives to you the choice of few 2-4 hour delivery options on only one day. CEVA has faulty phone system which does not allow you to speak with their customer service representative. It puts you indefinitely on hold while giving to you periodically bogus waiting time (ex. “Your waiting time is 3 minutes and 14 seconds), then 15 minutes later of waiting in silence, the computer notifies you of another new wait time of 4 minutes and 45 seconds and the process repeats itself until you gave up and drop from the call. Awful!!! Frontgate, stop using non reputable delivery companies if what to keep your customers!

Frontgate Outdoor Furniture

If I could give zero stars for this review, I would. Frontgate presents itself to customers as a high-end retailer. However, they outsource the delivery of their products to unreliable trucking companies with very low customer ratings such as CEVA Logistics and JB Hunt.  I had to cancel my entire order because I was not been able to schedule the delivery of my Frontgate order with CEVA Logistics.  Few days after I called to Frontgate and cancelled my order, CEVA delivered my order at the random time and unfortunately our nanny without knowing the situation accepted the already cancelled order.  Frontgate “kindly” arranged for another incompetent trucking company (JB Hunt) to pick up the merchandise that CEVA erroneously delivered to my home. It is already the second week I am eating for JD Hunt to call to me to schedule the pick up while Frontgate customer service representatives keep saying that I should keep waiting!  Meanwhile, Frontgate charged my credit card and will not refund my money back until they receive their items back. I will never order anything from this company again and advise you to spend your money and time elsewhere.The scheduling the delivery with CEVA was impossible. CEVA computer system generates the phone call and gives to you the choice of few 2-4 hour delivery options on only one day. CEVA has faulty phone system which does not allow you to speak with their customer service representative. It puts you indefinitely on hold while giving to you periodically bogus waiting time (ex. “Your waiting time is 3 minutes and 14 seconds), then 15 minutes later of waiting in silence, the computer notifies you of another new wait time of 4 minutes and 45 seconds and the process repeats itself until you gave up and drop from the call. Awful!!!Frontgate, stop using non reputable delivery companies if what to keep your customers!

Frontgate Outdoor Furniture

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Dear Lauren: Thank you for taking my call today, when I asked to be removed from your mailing list. I am sorry you couldn't understand me. I assume you have never heard British English before. (It's the same language, Lauren, spoken with a slightly different accent.) Thank you also for explaining that it would take 3 months to process my request. This came as something of a surprise to me, since I have only just moved to my current address and it took Frontgate no time at all to add me to their mailing list. Frontgate accomplished this without even receiving a request from me. In fact I had never heard of Frontgate, so I assume the company buys mailing lists in order to stuff unsuspecting householders' mailboxes with their spam. So thanks once again, Lauren, for allowing me the opportunity to share my experience with other consumers.

Frontgate Outdoor Furniture

About Frontgate Home decor, patio and pool accessories. Offers gourmet cookware, custom gas grills, designer furnishings, and high-end electronics, as well as home organizing solutions. Shop frontgate.com Show More Show Less

Frontgate Outdoor Furniture

Live luxuriously all season long with outdoor furniture from Frontgate. Our patio furniture sets are designed in-house to achieve a flawless balance of form and function, with frames and cushions that are elegant, comfortable, and impervious to the elements. From all-weather wicker patio furniture to handcrafted large-scale teak, you’ll find the perfect collection to enhance your open-air space. Then complete your outdoor scene with an exclusive patio umbrella featuring a Sunbrella® solution-dyed canopy. And as summer comes to a close, continue to make warm memories as you gather around an estate-quality firepit that’s ideally sized for friends and family to enjoy.

Frontgate Outdoor Furniture

Incredibly frustrated by my experience with this company. You pay a premium price, the quality doesn't match the price, and they do not honor their shipping dates. I ordered replacement cushions for some outdoor furniture bought two years earlier from Frontgate. The cushions, after two years in a screened porch, are worn out. We ordered replacement cushions on October 12th, with shipping Nov 8th on the website. On October 23rd received an email saying the delivery date was now Nov 23rd. On October 29th, recieved another email pushing the delivery to Feb 8th. Had I known that they would not ship as originally promised, I would have had the cushions made locally, as I wanted them for Thanksgiving entertaining. Spoke with their customer service, who went through thier training manual, telling me how sorry they were. Asked to speak with the supervisor, who told me it was my fault, since this could happen with a backordered item and that I should not have ordered them at this time of year. I went back to check if I missed the fact that these were backordered. Nowhere, on any of the emails, did it say the product was backordered. I asked for the next level supervisor, who at least listened to what I had to say, and didn't try to get me off the call. I should have been wary when placing this order as the same delivery problems occured with the original furniture order being pushed back. It is hard to believe in this age of technology, that they could miss a delivery window by more than three months, especially given that they provided me with dates on two prior occasions. I will not be doing business with this company again, and would suggest you think long and hard before doing so. They market themselves as a luxury goods provider, and deliver at a level below discount stores.

Frontgate Outdoor Furniture

Incredibly frustrated by my experience with this company.  You pay a premium price, the quality doesn't match the price, and they do not honor their shipping dates.  I ordered replacement cushions for some outdoor furniture bought two years earlier from Frontgate. The cushions, after two years in a screened porch, are worn out.  We ordered replacement cushions on October 12th, with shipping Nov 8th on the website.  On October 23rd received an email saying the delivery date was now Nov 23rd.  On October 29th, recieved another email pushing the delivery to Feb 8th.  Had I known that they would not ship as originally promised, I would have had the cushions made locally, as I wanted them for Thanksgiving entertaining.  Spoke with their customer service, who went through thier training manual, telling me how sorry they were.  Asked to speak with the supervisor, who told me it was my fault, since this could happen with a backordered item and that I should not have ordered them at this time of year.  I went back to check if I missed the fact that these were backordered.  Nowhere, on any of the emails, did it say the product was backordered.  I asked for the next level supervisor, who at least listened to what I had to say, and didn't try to get me off the call.  I should have been wary when placing this order as the same delivery problems occured with the original furniture order being pushed back.  It is hard to believe in this age of technology, that they could miss a delivery window by more than three months, especially given that they provided me with dates on two prior occasions.I will not be doing business with this company again, and would suggest you think long and hard before doing so.  They market themselves as a luxury goods provider, and deliver at a level below discount stores.

Frontgate Outdoor Furniture

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