Menards Garage Kits

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Menards Garage Kits

Robert of Edina, MN on April 5, 2017Satisfaction RatingI am a wheelchair bound amputee. During the fall of 2016 I was in the 7701 Nicollet Ave, Richfield , MN 55423. They have flat belt escalators at that store. There are no signs posted that people in wheelchairs can not use their escalators. Some of the items I wanted to purchase was on the 2nd floor of Menards. Therefore, I used the up escalator to get my needed items from the 2nd floor. After retrieving my needed items from the 2nd floor, I used the down escalator. When I was almost to the bottom of the escalator, a store employee forcefully grabbed my shopping cart, which caused me to almost fall out of my wheelchair and also caused me to slam my body into the side rail. I yelled at the employee with the verbiage “What the hell are you doing! What is your problem!?”The store employee yelled back at me telling me that handicapped people in wheelchairs are not allowed to use Menards escalators. In fact that is what their store elevators are for. I debated with him on that subject. I explained to him that Menards can not legally prevent me nor other handicapped people from using the escalators. I demanded his name and title. He gave me a fictitious name and title. I know that because once I received a reply from the A.D.A in Washington Dc, the person was unidentifiable according to Menards. That means no such employee existed at that store as the one I filed the complaint against according to Menards anyways. I did describe the man though to the A.D.A. Since that time, I have been in the store and yet to see the same employee. Maybe he was fired, maybe not.Now that leads me to my next issue which is linked to my first issue. I was at the same Menards about 2 weeks ago. I rolled up to the customer service desk. Sat in my wheelchair while management along with 2 other store employees looked at me and ignored me. I waited there for about 10 minutes. No help. I rolled over to the returns desk and asked the store employee at the desk for the store manager. A couple minutes later, a manager came to my location. I explained my situation to him, being ignored by store employees. I left my name and number with him. A couple days later he left me a voicemail. I called him back.A female employee answered and after I explained what happened to her, she became hostile about it. She started complaining to me about how one of the times I was in the store, she became offended that when she tried to help me by getting stuff off the shelves for me, without my consent, that she became offended that I refused her help. I told her both my arms work. When someone, without my consent starts trying to put stuff in my basket that offends me and I have the right to refuse their help.Now the other day I was in the Menards. I was finished checking out. I was off to the side, out of the way, putting the item I bought into my wheelchair bag. One of the employees that ignored me from the previous time came up to me and asked if I needed help. I only had one container of spackle that I bought. I am a grown man with working arms and a bag that I put items in all the time. So rather than becoming upset, I ignored her. Then she said she could get my basket for me. I ignored her. I have been shopping at that store for over a year now. I have yet to see any employee offer to put customer items in their purses or vehicles or bags for the non-handicapped people without the people asking for help with such a task. I have yet to see any employee try to get a basket from a non-handicapped person.My thoughts are: They target harassing handicapped people. They know I lodged complaints against them with the A.D.A. They are trying to get revenge on me for my complaints. What else could it be? I am minding my own business. They have seen me for over a year shopping at their store, seeing I am a fully capable person. Therefore, why in the world would they try to “help me?” If a store instills such “help” criteria in their employees, then why is it I am being the only one getting their “help?”Helpful?YesNo

Menards Garage Kits

I am a wheelchair bound amputee. During the fall of 2016 I was in the 7701 Nicollet Ave, Richfield , MN 55423. They have flat belt escalators at that store. There are no signs posted that people in wheelchairs can not use their escalators. Some of the items I wanted to purchase was on the 2nd floor of Menards. Therefore, I used the up escalator to get my needed items from the 2nd floor. After retrieving my needed items from the 2nd floor, I used the down escalator. When I was almost to the bottom of the escalator, a store employee forcefully grabbed my shopping cart, which caused me to almost fall out of my wheelchair and also caused me to slam my body into the side rail. I yelled at the employee with the verbiage “What the hell are you doing! What is your problem!?”The store employee yelled back at me telling me that handicapped people in wheelchairs are not allowed to use Menards escalators. In fact that is what their store elevators are for. I debated with him on that subject. I explained to him that Menards can not legally prevent me nor other handicapped people from using the escalators. I demanded his name and title. He gave me a fictitious name and title. I know that because once I received a reply from the A.D.A in Washington Dc, the person was unidentifiable according to Menards. That means no such employee existed at that store as the one I filed the complaint against according to Menards anyways. I did describe the man though to the A.D.A. Since that time, I have been in the store and yet to see the same employee. Maybe he was fired, maybe not.Now that leads me to my next issue which is linked to my first issue. I was at the same Menards about 2 weeks ago. I rolled up to the customer service desk. Sat in my wheelchair while management along with 2 other store employees looked at me and ignored me. I waited there for about 10 minutes. No help. I rolled over to the returns desk and asked the store employee at the desk for the store manager. A couple minutes later, a manager came to my location. I explained my situation to him, being ignored by store employees. I left my name and number with him. A couple days later he left me a voicemail. I called him back.A female employee answered and after I explained what happened to her, she became hostile about it. She started complaining to me about how one of the times I was in the store, she became offended that when she tried to help me by getting stuff off the shelves for me, without my consent, that she became offended that I refused her help. I told her both my arms work. When someone, without my consent starts trying to put stuff in my basket that offends me and I have the right to refuse their help.Now the other day I was in the Menards. I was finished checking out. I was off to the side, out of the way, putting the item I bought into my wheelchair bag. One of the employees that ignored me from the previous time came up to me and asked if I needed help. I only had one container of spackle that I bought. I am a grown man with working arms and a bag that I put items in all the time. So rather than becoming upset, I ignored her. Then she said she could get my basket for me. I ignored her. I have been shopping at that store for over a year now. I have yet to see any employee offer to put customer items in their purses or vehicles or bags for the non-handicapped people without the people asking for help with such a task. I have yet to see any employee try to get a basket from a non-handicapped person.My thoughts are: They target harassing handicapped people. They know I lodged complaints against them with the A.D.A. They are trying to get revenge on me for my complaints. What else could it be? I am minding my own business. They have seen me for over a year shopping at their store, seeing I am a fully capable person. Therefore, why in the world would they try to “help me?” If a store instills such “help” criteria in their employees, then why is it I am being the only one getting their “help?”Helpful?YesNo

Menards Garage Kits

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Menards Garage Kits

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Menards Garage Kits
Menards Garage Kits
Menards Garage Kits
Menards Garage Kits