Scotts Lawn Care Service

responsive

Scotts Lawn Care Service

James of Martinsburg, WV on March 30, 2016Satisfaction RatingI have had Scotts Lawn Service since 2014 and the first year it was ok — many of the weeds went away and my lawn looked green and healthy. In 2015 however, it looked worse than ever. Apparently, I had something called “brown patch” according to the technician. He promised that their treatment would resolve it, but it just got worse. I made several complaints and it just got worse. My lawn was more dead and more brown than the lawns around me, who did NOT have any kind of lawn service.I also complained about huge bald spots, and was promised that their aeration service and re-seeding would help. It didn’t, not that anyone ever followed up with me or explained further options. I can’t even confirm that they actually did any such service. So at the end of the year, I decided not to renew. But guess what? This morning I saw the Scotts truck parked in my driveway and applying their chemicals to my lawn again. When I called customer service, they informed me that it automatically renewed “like a cell phone bill” (in fact, this is a phrase the lawn technician used as well when I asked him why he was there — they must be trained to say this). I complied to the lady about the bald spots and she told me that simply applying aeration and re-seeding for one year wouldn’t do anything and that some customers have to wait for 6 years (yes, SIX years) for grass to grow in. This implies that 1) their service is not sufficient, and 2) I have unrealistic expectations from their service. If that’s the case, then they need to stop making promises they can’t fulfill. I discontinued service and will be hiring a landscaper to actually fix my lawn and will try alternative services for treatment (or just do it myself).Helpful?YesNo

Scotts Lawn Care Service

I have had Scotts Lawn Service since 2014 and the first year it was ok — many of the weeds went away and my lawn looked green and healthy. In 2015 however, it looked worse than ever. Apparently, I had something called “brown patch” according to the technician. He promised that their treatment would resolve it, but it just got worse. I made several complaints and it just got worse. My lawn was more dead and more brown than the lawns around me, who did NOT have any kind of lawn service.I also complained about huge bald spots, and was promised that their aeration service and re-seeding would help. It didn’t, not that anyone ever followed up with me or explained further options. I can’t even confirm that they actually did any such service. So at the end of the year, I decided not to renew. But guess what? This morning I saw the Scotts truck parked in my driveway and applying their chemicals to my lawn again. When I called customer service, they informed me that it automatically renewed “like a cell phone bill” (in fact, this is a phrase the lawn technician used as well when I asked him why he was there — they must be trained to say this). I complied to the lady about the bald spots and she told me that simply applying aeration and re-seeding for one year wouldn’t do anything and that some customers have to wait for 6 years (yes, SIX years) for grass to grow in. This implies that 1) their service is not sufficient, and 2) I have unrealistic expectations from their service. If that’s the case, then they need to stop making promises they can’t fulfill. I discontinued service and will be hiring a landscaper to actually fix my lawn and will try alternative services for treatment (or just do it myself).Helpful?YesNo

Scotts Lawn Care Service

responsive

I have had Scotts Lawn Service since 2014 and the first year it was ok — many of the weeds went away and my lawn looked green and healthy. In 2015 however, it looked worse than ever. Apparently, I had something called “brown patch” according to the technician. He promised that their treatment would resolve it, but it just got worse. I made several complaints and it just got worse. My lawn was more dead and more brown than the lawns around me, who did NOT have any kind of lawn service.I also complained about huge bald spots, and was promised that their aeration service and re-seeding would help. It didn’t, not that anyone ever followed up with me or explained further options. I can’t even confirm that they actually did any such service. So at the end of the year, I decided not to renew. But guess what? This morning I saw the Scotts truck parked in my driveway and applying their chemicals to my lawn again. When I called customer service, they informed me that it automatically renewed “like a cell phone bill” (in fact, this is a phrase the lawn technician used as well when I asked him why he was there — they must be trained to say this). I complied to the lady about the bald spots and she told me that simply applying aeration and re-seeding for one year wouldn’t do anything and that some customers have to wait for 6 years (yes, SIX years) for grass to grow in. This implies that 1) their service is not sufficient, and 2) I have unrealistic expectations from their service. If that’s the case, then they need to stop making promises they can’t fulfill. I discontinued service and will be hiring a landscaper to actually fix my lawn and will try alternative services for treatment (or just do it myself).

Scotts Lawn Care Service

Lance of Aurora, CO on May 11, 2017Satisfaction RatingLast year I was fighting cancer and unable to work on my lawn. We decided to go with Scotts Lawn Service. They were really good at getting the treatments on my lawn. When I asked them to help with the ruined lawn they created by over-treating it I have not heard a word. The other day they had a salesperson call me to see if I wanted them to come back out. I told them yes I did want them to come out to look at my lawn to fix the mess they made for me. I have not heard back from them. I bet they came by and saw the ruined lawn and crossed my name and number from the call list.I want them to come and fix my lawn. Before they came along I had a beautiful lawn. Yes we called them and yes I wanted those guys to treat my lawn. I just didn’t think the treatments were going to be every week. I also expected to get some sort of customer service help since they over-treated it. Come back, put in a new lawn and I’ll take care of it since I’m no longer fighting cancer!!Helpful?YesNo

Scotts Lawn Care Service

Doesn’t Recommend Neutral Outlook No opinion of CEO I worked at Scotts Lawn Service full-time (Less than a year) Pros Had a lot of freedom to pursue my potential clients as I choose too. During peak season, sales and commissions are plentiful but you had to work hard to earn them. A great challenge! Cons Went into the job thinking I was going to have pre-screened appointments. Found out all my sale leads are to be self-generated. If you can't do cold door-to-door meetings and at minimum knock close to 100 doors a day, you will not meet your minimum sales quota. Lawn Care Sales has now since been merged with Tru-Green and last I heard still going through transition pain with different offices whose territory overlap each other. Might change in the future, no telling when. Advice to Management Screen your employees better for hiring. My team started strong with 20+ employees, it was widdled down to only three by near the end of the season. Be upfront in telling them the reality of door-to-door marketing. Share on Facebook Share on Twitter Share on WhatsApp Share via Email Copy Link Link Copied! Flag as Inappropriate Flag as Inappropriate Helpful Scotts Lawn Service Response seconds ago Edit • Delete Scotts Lawn Service 2016-11-29 01:30 PST

Scotts Lawn Care Service

Pat of Huntington Beach, CA on March 10, 2016Satisfaction RatingMy husband purchased Scotts Max at Home Depot. He did not read the directions which states that you need to sweep any fertilizer off your concrete. The sprinklers came on in the morning and we found our concrete patio, walkway and sidewalk stained with rust. Our spa also has rust in it. The wind must have carried the fertilizer into the spa. We contacted Scotts. They told us to use Goo Rust Remover. Prior to calling, my husband used bleach, power washed the concrete, used CLR to no avail. Purchased Goo Rust Remover, didn’t touch the stains. After a conversation with Scotts Customer Service Rep, they offered to refund the amount of money that it caused us for purchase the above items. The items were paid with cash, no receipts to send in.We were requesting the Scotts send someone out to clean the concrete and spa. Of course they refused. My husband is 83 and is trying to take care of this problem himself. It seems that if they are selling a product that requires special attention they would make the instructions much clearer. The front of the bag should caution consumers about the dangers of using their product. We now have no recourse and are very disappointed with their response as we were getting our house ready to put on the market. Hiss Boo on Scotts.Helpful?YesNo

Scotts Lawn Care Service

Scotts Lawn Care Service

responsive