Thomasville Bedroom Furniture

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Thomasville Bedroom Furniture

I have 4 cushions that are bad and now I have to keep throw blankets over them until company comes over. Even jeans scratch the leather. Terrible quality! I paid $6,800 for this new set and it just makes me sick to think that I will probably have to replace the furniture within a few short years. Our Thomasville bedroom furniture is 39 years old and we still have it because it is solid and well made. It may be out of date, but it is still beautiful. I hate that Thomasville has lowered their standards and their quality of furniture. I could always depend on this company to fulfill our furniture needs but I will never buy another piece of Thomasville ever again. Shame on you, Thomasville, for cheating your customers with high prices and poor quality.

Thomasville Bedroom Furniture

Home Inspirations Thomasville features a large selection of quality living room, bedroom, dining room, home office, and entertainment furniture as well as mattresses, home decor and accessories. Home Inspirations Thomasville has a store location in Princeton, NJ. Home Inspirations Thomasville serves the surrounding areas of Princeton, NJ. If you’re looking for the perfect furniture to suit your needs as well as your lifestyle, stop by Home Inspirations Thomasville in Princeton, NJ today!

Thomasville Bedroom Furniture

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Kelly of Cumming, GA on April 6, 2015Satisfaction RatingI purchased 2 $2000 sofas from Thomasville 3 years ago. I bought the same sofas actually twice. I gave away the old pair and bought the new ones in 2012. What a mistake! The 2012 sofas were not the quality of the previous pair. The cushions were not comfortable – and I – Like other reviewers went back to the store after purchase to sit on the showroom sofa and it was much more comfortable. The sales clerk told me that they had been there a long time and that was why. Mine were hard and not great to sit on. We also felt the springs come loose. Thomasville used PLASTIC clips for the springs. They have offered to come out and replace the springs clips because they are under a 5 year warranty. HOWEVER, my fabric that we paid to UPGRADE is crap. It is worn and looks like it’s about to tear in places. Not acceptable. When I contacted customer service they stated the fabric is a one year warranty and nothing can be done. No speaking to a supervisor, nothing. They have obviously done a 180 on making sure their customers are satisfied. I will never buy another piece of furniture from Thomasville. Guardsman warranty is crap as well. Do not purchase. And in the days of customer loyalty programs, it is appalling to me that they didn’t have my information stored. I certainly will post on social media my extreme disappointment with Thomasville.Helpful?YesNo

Thomasville Bedroom Furniture

I purchased 2 $2000 sofas from Thomasville 3 years ago. I bought the same sofas actually twice. I gave away the old pair and bought the new ones in 2012. What a mistake! The 2012 sofas were not the quality of the previous pair. The cushions were not comfortable – and I – Like other reviewers went back to the store after purchase to sit on the showroom sofa and it was much more comfortable. The sales clerk told me that they had been there a long time and that was why. Mine were hard and not great to sit on. We also felt the springs come loose. Thomasville used PLASTIC clips for the springs. They have offered to come out and replace the springs clips because they are under a 5 year warranty. HOWEVER, my fabric that we paid to UPGRADE is crap. It is worn and looks like it’s about to tear in places. Not acceptable. When I contacted customer service they stated the fabric is a one year warranty and nothing can be done. No speaking to a supervisor, nothing. They have obviously done a 180 on making sure their customers are satisfied. I will never buy another piece of furniture from Thomasville. Guardsman warranty is crap as well. Do not purchase. And in the days of customer loyalty programs, it is appalling to me that they didn’t have my information stored. I certainly will post on social media my extreme disappointment with Thomasville.Helpful?YesNo

Thomasville Bedroom Furniture

I purchased 2 $2000 sofas from Thomasville 3 years ago. I bought the same sofas actually twice. I gave away the old pair and bought the new ones in 2012. What a mistake! The 2012 sofas were not the quality of the previous pair. The cushions were not comfortable – and I – Like other reviewers went back to the store after purchase to sit on the showroom sofa and it was much more comfortable. The sales clerk told me that they had been there a long time and that was why. Mine were hard and not great to sit on. We also felt the springs come loose. Thomasville used PLASTIC clips for the springs. They have offered to come out and replace the springs clips because they are under a 5 year warranty. HOWEVER, my fabric that we paid to UPGRADE is crap. It is worn and looks like it’s about to tear in places. Not acceptable. When I contacted customer service they stated the fabric is a one year warranty and nothing can be done. No speaking to a supervisor, nothing. They have obviously done a 180 on making sure their customers are satisfied. I will never buy another piece of furniture from Thomasville. Guardsman warranty is crap as well. Do not purchase. And in the days of customer loyalty programs, it is appalling to me that they didn’t have my information stored. I certainly will post on social media my extreme disappointment with Thomasville.

Thomasville Bedroom Furniture

We purchased an entire living room set of Thomasville furniture, including two couches and two chairs. Within a years, the clips and springs had broken in three of the four pieces. The retailer who sold the furniture repaired them (using more plastic clips provided by Thomasville), and within another year they broke again. Thomasville is difficult to reach and provides poor customer service. This has been the worst furniture and worst customer service experience we’ve ever had. We are basically stuck with poor quality furniture that was sold at a premium price.

Thomasville Bedroom Furniture

Susan of Black Earth, WI on Jan. 22, 2017Satisfaction RatingI purchased two matching expensive living room chairs in 2012 from the local Thomasville Furniture store which has recently closed in a city with a population of 245,000. Imagine my surprise this morning when I found a broken piece of plastic on the floor only to discover that the springs on the chair busted through the bottom. These chairs are in like new condition and have rarely been sat in and there are no children or pets. I thought I was purchasing quality furniture that would last me the rest of my lifetime only to have discovered that it is junk. Now my dilemma is finding out how to get them repaired with the nearest Thomasville Furniture store located 100 miles away. Do not buy from Thomasville Furniture as they are very expensive and the quality is not there.Helpful?YesNo

Terri of Carmel, IN on Jan. 8, 2016Satisfaction RatingWe purchased an entire living room set of Thomasville furniture, including two couches and two chairs. Within a years, the clips and springs had broken in three of the four pieces. The retailer who sold the furniture repaired them (using more plastic clips provided by Thomasville), and within another year they broke again. Thomasville is difficult to reach and provides poor customer service. This has been the worst furniture and worst customer service experience we’ve ever had. We are basically stuck with poor quality furniture that was sold at a premium price.Helpful?YesNo

We purchased an entire living room set of Thomasville furniture, including two couches and two chairs. Within a years, the clips and springs had broken in three of the four pieces. The retailer who sold the furniture repaired them (using more plastic clips provided by Thomasville), and within another year they broke again. Thomasville is difficult to reach and provides poor customer service. This has been the worst furniture and worst customer service experience we’ve ever had. We are basically stuck with poor quality furniture that was sold at a premium price.Helpful?YesNo

Harold of Long Beach, CA on Nov. 14, 2015Satisfaction RatingAnother dissatisfied customer – Pictures below of Latham Recliner. I purchased a Leather Couch and Leather Chair from Thomasville 1-1/2 years ago and loved the furniture until about a year into them. The first issue was the workmanship on the Sofa. The frame broke down – literally. I called the service department and they came out almost at once, looked at the sofa and agreed that something happened and they would repair it – Great. They came out two days later and picked up the Sofa and to my surprise did not wrap it and scuffed it on the way to the truck where at that point unknown to the delivery people I was watching and they simply tossed the Sofa into the back of the truck. I called their service department which they promptly called the next day and apologized and sent a new sofa to replace that one. Thank You.Fast forward a few months later. I noticed the leather on the recliner was beginning to fade. I had taken a picture of it when it originally arrived and compared it to the way it looked now. The original was a deep brown leather and now the leather has faded so much it’s a completely different color – light brown! So I called their service department again and they came right out. The guy that came out tried to tell me the sunlight has faded the leather but as I told him, how could that be if all the leather is faded the same for one? Secondly the windows are heavily tinted to keep the UV rays out for that exact purpose and finally why was the rest of my furniture not faded and only the Chair was? They insisted it was because of the sun which is ridiculous. They now want to pick the chair up and restain it only after telling me it will just fade and probably rub off anyway. REALLY – why would I allow this??I have purchased leather many times and have never ever had a leather chair discolor this way. Wear yes but never completely change colors. This is what happen when you outsource your product to China, not quality control. Thomasville used to stand for quality and a great reputation. I read all of the blogs before purchasing this furniture and was a little leery but after seeing the furniture and receiving it in good condition I was quite please but now in less than two years the Sofa was replaced because it was falling apart and now the dark brown leather chair I paid almost $2000 for is a light baby brown. Too bad Thomasville, if you don’t get your company together your customer will turn elsewhere.Helpful?YesNo

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