Sears Kitchen Remodeling

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Sears Kitchen Remodeling

David of Stanfield, NC on April 7, 2017Satisfaction RatingI am not satisfied with the service I received from Sears. I remodeled my kitchen with great expense! I also bought Sears appliances for my kitchen! My wife accidentally broke the fridge glass when she removed it for cleaning! On the first two deliveries the glass was shattered into a thousand pieces. I was told I would get a new glass shipped for the third time. My complaint is if their shipping dept. can’t seem to pack glass for shipping on the first two tries, what makes them think a third order will get here! I’ve asked them for a repair center I could drive to and pick up the glass I need. As long as it’s not half a world away, I’ll drive to get it!I get the impression that Sears is saying I’m to blame for the problem. On the first order, I did not even touch the box. The UPS man was standing on my front porch shaking the box. It sounded like a mariachi! Now the Sears team has to contact me so I can give them more info! Here’s some info. Teach your people how to pack properly! I used to swear by Sears with their Craftsman line, But I have noticed a sharp decline in this product line, And I’m afraid it’s spreading to your appliances also! I’m not going to buy Sears products anymore. The quality is just not there! What comes next, do you close your stores!Helpful?YesNo

Sears Kitchen Remodeling

I am not satisfied with the service I received from Sears. I remodeled my kitchen with great expense! I also bought Sears appliances for my kitchen! My wife accidentally broke the fridge glass when she removed it for cleaning! On the first two deliveries the glass was shattered into a thousand pieces. I was told I would get a new glass shipped for the third time. My complaint is if their shipping dept. can’t seem to pack glass for shipping on the first two tries, what makes them think a third order will get here! I’ve asked them for a repair center I could drive to and pick up the glass I need. As long as it’s not half a world away, I’ll drive to get it!I get the impression that Sears is saying I’m to blame for the problem. On the first order, I did not even touch the box. The UPS man was standing on my front porch shaking the box. It sounded like a mariachi! Now the Sears team has to contact me so I can give them more info! Here’s some info. Teach your people how to pack properly! I used to swear by Sears with their Craftsman line, But I have noticed a sharp decline in this product line, And I’m afraid it’s spreading to your appliances also! I’m not going to buy Sears products anymore. The quality is just not there! What comes next, do you close your stores!Helpful?YesNo

Sears Kitchen Remodeling

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I am not satisfied with the service I received from Sears. I remodeled my kitchen with great expense! I also bought Sears appliances for my kitchen! My wife accidentally broke the fridge glass when she removed it for cleaning! On the first two deliveries the glass was shattered into a thousand pieces. I was told I would get a new glass shipped for the third time. My complaint is if their shipping dept. can’t seem to pack glass for shipping on the first two tries, what makes them think a third order will get here! I’ve asked them for a repair center I could drive to and pick up the glass I need. As long as it’s not half a world away, I’ll drive to get it!I get the impression that Sears is saying I’m to blame for the problem. On the first order, I did not even touch the box. The UPS man was standing on my front porch shaking the box. It sounded like a mariachi! Now the Sears team has to contact me so I can give them more info! Here’s some info. Teach your people how to pack properly! I used to swear by Sears with their Craftsman line, But I have noticed a sharp decline in this product line, And I’m afraid it’s spreading to your appliances also! I’m not going to buy Sears products anymore. The quality is just not there! What comes next, do you close your stores!

Sears Kitchen Remodeling

I have spoken with multiple representatives and supervisors who have been very rude and hung up on me twice. Our Kenmore refrigerator that we had bought back in April 2016 from the Sears Outlet in Allen has again stopped working. We had a service repairman out in January 2017 to “repair” a leaking line in the freezer which caused our freezer and fridge to stop cooling, thus losing all of our groceries. I say “repair” because he DID NOT repair the line, rather overcharge our refrigerator to get us past our warranty. Luckily that did not happen. My husband works with appliances everyday at his job, and a leaking refrigerant line cannot be permanently fixed, only temporarily.I am writing to you because on Friday April 14th, we experienced the same issue without refrigerator and freezer not cooling and again lost all of our groceries. I spoke with a representative on Friday in regards to the issue to only hear that they cannot get a repairman out until April 26th. I would think this would be an emergency, so our request would be on high priority, but I guess not. Apparently, Sears thinks that a family of 3 can eat out everyday for every meal until April 26th, but we cannot afford to do so. I was also told that an appliance cannot be replaced until a serviceman has been called out three times for the same issue, which ours clearly will. I am highly disappointed in the lack of urgency that we are getting from every representative that we have spoken with.The best they can do is give us an $80.00 gift card to any sears store and extend our warranty for three months, which is useless for the fact that this cannot buy us groceries/food and we will NEVER buy a single item from any sears store ever again. I will also be telling every family member and friend warning them of the customer service that we had experienced and that they will likely experience from the Sears representatives. I would like to WARN everyone, DO NOT buy a single thing from a Sears store or outlet, because you will not get any kind of compensation or help from a single person that works there when it comes to repairs or probably any other issue.

Sears Kitchen Remodeling

Colinda of Winnipeg, MB on March 27, 2017Satisfaction RatingHello. So this will be the fourth time I am having to either call or email Sears customer service in regards to my order # **. This is absolutely ridiculous. That as a customer I am having to have to contact the company so many times to find out where the item is that I purchased, especially since you have already taken my money.I have been told now three times that my order was going to be delivered on three separate times. First was March 8 which is the date that I was ABLE to pick when originally purchasing the item, then after not hearing from anyone to let me know that my item haven’t even shipped I get a call two days later to say that my item has shipped and will be delivered March 15. Your online system did not inform me of anything further. Once again, March 15 came and went with no delivery not getting a call the evening prior which I was informed I would also get to inform of a scheduled time of my delivery. I contacted Sears now by email to inquire as I was put on hold for 20 minutes when attempting to call customer service. I get an email back within two days to say that the item was no received in time and would not be delivered March 27. It is now almost 5 o’clock on March 27, 2017 and I still don’t have the item I paid for. On all occasions I have either had someone come to my house and wait for the delivery because I was never told it WASN’T coming and now today I ended up staying home.I will never order online or attend a Sears store for the rest of my life after this horrible experience of service. I could have ordered from another store, the same item and had the item a few days after I made the purchase. Not to mention I have also been charged a $75 delivery fee. For what? I have always been a avid shopper of Sears, but this experience has upset me so much that I will be sure to not step foot in another Sears store. I don’t think I have ever been treated with such bad respect or provided such bad customer service. I am wanting a full refund of the FULL price paid for the item I ordered. There is no point attempting to delivery it now or saying that it is going to happen. I want a full refund of the item I purchased, the delivery fee which should be a given since the item was never delivered. Absolutely the worst service!!!Helpful?YesNo

Sears Kitchen Remodeling

Sears Kitchen Remodeling

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Sears Kitchen Remodeling